Luxury Travel Manager

Job Title: Luxury Travel Manager Location: Remote – PST (GMT-7) or GMT-10 time zone About FlyFlat FlyFlat is a premium travel company that helps founders, investors, and executives book international business and first-class flights at unbeatable rates—often at 30–80% less than the retail price. We combine proprietary booking methods with a 24/7 white-glove concierge service, making it incredibly easy for clients and their teams to manage all of their premium travel needs without friction. We’ve grown from a team of 12 to 78 in just over a year, 5x’ed our revenue year-over-year, and just raised an oversubscribed round with Bessemer Venture Partners leading. Our mission is to save our customers time and money every step of the way from booking to coming home. Role Overview FlyFlat is hiring top-performing Luxury Travel Advisors who will serve as the company pillars of their time zones—owning client relationships, closing high-value sales, and acting as the trusted voice in all travel matters. This is a high-impact, client-facing role perfect for ambitious, service-minded individuals who thrive in fast-paced, detail-driven environments. You’ll be the go-to person for our clients’ luxury air travel needs, with the support of a best in class, in-house, 24-hour teamt. Whether supporting a Fortune 500 exec, a VC firm’s partner, or a seasoned world traveler, you’ll ensure every step of their journey is seamless, efficient, and elevated. Key Responsibilities ● Own the lifecycle of client engagement: outreach, consultative selling, flight strategy, and closing ● Build enduring relationships with enterprise and individual clients across your time zone ● Be the emergency point of contact around the clock for travel based emergencies where you are required ● Act as the primary contact for clients: manage itinerary strategy, present flight options, and guide booking decisions ● Collaborate with internal concierge and operations teams to execute flawless travel plans ● Use your judgment, experience, and empathy to navigate complex or time-sensitive situations ● Proactively follow up on leads and re-engage past clients to grow your book of business ● Continuously improve communication, conversion, and trust-building strategies You’ll Excel in This Role If You ● Have 3+ years of experience in luxury service or selling high-ticket items ● Are naturally persuasive, personable, and confident in high-stakes communication ● Love travel and know the nuances of premium flying—routes, loyalty programs, lounges, etc. ● Have a strong understanding of global hotel brands and destinations worth considering ● Possess an ownership mindset: proactive, solution-oriented, and hungry for growth ● Are an exceptional communicator—clear, warm, and credible in email, text, and voice ● Operate with high integrity and discretion; our clients entrust us with more than just bookings Preferred (But Not Required) ● You own/operate a travel agency or booking related service or work with an agency with your own book of business (if this is the case, we would have an additional acquisition + earning structure for any clients you bring with you) ● Familiarity with GDS tools (Sabre or Amadeus) ● Have strong air consolidator partnerships ● Have direct relationships with GMs at luxury hotels ● Background in high-net-worth service, concierge teams, or early-stage startups Compensation ● Success in this role looks like a minimum of $110,000 in total annual earnings ● Base Salary: $48,000–$62,000 (depending on experience and region ● Commissions: Uncapped earnings after earning back draw against base salary. ● Additional bonuses tied to client retention, referral generation, and margin optimization FlyFlat values rest and it is important that everyone that works at the organization has meaningful time to rest and recharge. We are big believers in always seeking to work smarter rather than just working harder, and the incentives of this job are aligned with that philosophy. This being said, FlyFlat is a fast-growing startup that operates a 24/7 concierge service, so this job is only for those who take full ownership over the customer experience and are flexible to work around the needs of the business as it scales. Those experienced with the time dedication of the travel industry will find that FlyFlat has built a team with the capacity to be significantly more proactive and helpful than any other air or hotel help desk out there, allowing you to focus on the highest leverage parts of the job, and be able to take proper rest without the customer experience suffering. Why FlyFlat? ● Work with a mission-driven team redefining how the world experiences luxury travel ● Flexible, remote-first culture with global colleagues ● Deep, meaningful relationships with some of the most accomplished individuals in the world ● A high-trust environment that rewards initiative, ownership, and results